Frequently Asked Questions
Everything you need to know about your Freenove experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you provide tracking information for shipments?
Yes, once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery status.
Are Freenove products covered by a warranty?
All Freenove electronics and kits come with a 12-month manufacturer warranty against defects in materials and workmanship under normal use.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.